COVID 19 Guidelines / Restrictions
We are following all orders provided by the Public Health Officers. We kindly ask everyone that steps foot into our facility to use a Face Mask / Face Covering while following social distancing rules of 2 meters (6 feet) apart for everyone’s safety including our staff and other customers. Upon entering you will be asked to provide personal information for Contact Tracing purposes. If you have come in contact with anyone who has been exposed to COVID-19, have symptoms of COVID-19 or have left Canada within the past 14 days; you will unfortunately be turned away. If you are interested in purchasing a product but unable to come in, feel free to contact us via email or calling in.
COVID 19 Response Times / Orders
Due to COVID-19 many of our suppliers have slowed down their staff, productions and some products may be out of stock and possibly have longer wait times than usual. There are many factors including manufacturing, increased demand, and COVID-19 Regulations in the manufacturing countries. If you are interested in knowing stock / availability or waiting times for a product, please contact us. We will do our best to provide you with a rough estimated time frame.
Store Hours & Location
We are located at Unit 100 – 3600 Viking Way, Richmond, British Columbia, Canada, V6V 1N6. Our Hours are Monday to Friday 10:00AM to 7:00PM. Saturday 11:00AM to 7:00PM. Closed on Sundays.
How can I check the status of my order?
Please don't hesitate to reach out to us via phone or email for any follow-up regarding your order. Our dedicated sales team is ready to assist you in tracking and addressing any inquiries related to your purchase.
Why is my Tracking Information unavailable?
Tracking information for your shipment may take some time to update once the package is picked up by the courier. We appreciate your patience. If there is no update within 48 hours of receiving your tracking number, please feel free to contact us, and we will be happy to investigate this matter for you.
Do you ship international?
Yes, we do ship internationally! If you're located outside of Canada, feel free to reach out to us for shipping quotes. Please note that all payments for orders outside of Canada will be charged in USD.
My package arrived damaged.
Please contact us as soon as possible and notify a staff member at Yume Sports. We are dedicated to promptly addressing and resolving any issues you may encounter. Additionally, we take special care in repackaging fragile items, using extra packing materials to ensure the safe arrival of the product to you.
Can I purchase & pickup products locally?
Yes, certainly! When placing your order, just inform us that you'd like to pick up the products locally, and we'll make the necessary arrangements for you.
What are the forms of payment to purchase products?
We accept Cash, Debit, Credit Card and PayPal.
Is the product in stock?
All products are subject to availability. If a product is out of stock, we will promptly reach out to you to provide information on its availability for shipping. We ask for your understanding in case of any delays caused by circumstances beyond our control. Rest assured, we are committed to doing our best to deliver the product to you at the earliest convenience.
I am unsure if this is compatible with my vehicle.
If you're uncertain about whether the part you're looking for is compatible with your vehicle, please don't hesitate to reach out. Give us a call or send us an email, and we'll do our best to assist you in finding the correct part that suits your vehicle!
I do not see a product on your website can you get it?
Feel free to get in touch with us, and we'll investigate it for you! If you're searching for a specific part or product that seems elusive, let us know, and we'll make every effort to source it for you, even if it's not readily available elsewhere. Our commitment is to go the extra mile to ensure our customers are well taken care of!
Cancelling an order
Please go to Shipping & Returns Policy
What is the return policy?
Please go to Shipping & Returns Policy